IT Support & Customer Service Apprentice
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The role
This entry-level role provides hands-on IT support and customer service training. Key duties include responding to customer queries via phone, email, or chat. Assist in diagnosing and resolving basic hardware, software, and connectivity issues. Help set up, configure, and maintain devices for customers. Log and track support requests, escalate complex issues, and provide friendly guidance. Stay informed about common IT problems and solutions. Strong interest in technology, good communication, and a willingness to learn are essential.
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