Helpdesk Support Specialist

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The role

A Helpdesk Support Specialist provides technical assistance by responding to calls, emails, and messages while maintaining professional communication. The role involves recording details of support requests and resolving queries within specified service levels. Candidates should possess strong organisational skills, excellent communication abilities, and familiarity with customer support procedures. Technical skills may include experience with ticketing systems, remote support tools, and basic troubleshooting. The role requires DBS/ BPSS and SC clearance, with a minimum of five years' UK residency for SC clearance. Training and ongoing development are part of the role in a dynamic, customer-focused environment.

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