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Retail Operations Manager

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The role

The Retail Operations Manager oversees daily store operations, ensuring high standards in customer service, safety, and legal compliance. They are responsible for managing resources, motivating and developing staff, and consistently achieving operational KPI targets. The role involves collaborating with the management team to increase performance and implement local initiatives to exceed sales goals. Building relationships with stakeholders and analysing customer feedback to drive continuous improvement are key responsibilities. The position requires strong leadership and coaching skills, with experience in managing high-turnover retail environments. It offers opportunities for professional development and a competitive benefits package.

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