IT Support Assistant
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The role
Provide exceptional customer service and first-line technical support for digital equipment within IT Services across multiple sites in a large organization.
Serve as the point of contact on the service desk, logging and resolving first-line issues for staff, students, and other stakeholders.
Maintain proficiency with Windows 10/11, Office 365, and Active Directory/Azure Active Directory.
Troubleshoot, triage, and escalate complex problems while documenting actions in the ticketing system.
Support knowledge sharing, CPD initiatives, and ongoing self-learning to keep skills current.
Take part in a collaborative team with opportunities for hybrid working and professional development.
Serve as the point of contact on the service desk, logging and resolving first-line issues for staff, students, and other stakeholders.
Maintain proficiency with Windows 10/11, Office 365, and Active Directory/Azure Active Directory.
Troubleshoot, triage, and escalate complex problems while documenting actions in the ticketing system.
Support knowledge sharing, CPD initiatives, and ongoing self-learning to keep skills current.
Take part in a collaborative team with opportunities for hybrid working and professional development.
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