IT Support Technician
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The role
An IT Support Technician provides helpdesk, desktop, and remote support to organisational staff, addressing hardware, software, network, and connectivity issues. The role involves managing Microsoft 365 services, including Outlook, Teams, and SharePoint, alongside routine administration of Entra ID and Intune device management. Candidates must troubleshoot technical problems efficiently, support endpoint security measures such as Defender for Endpoint and MFA, and assist with IT asset management. They are expected to maintain technical documentation and support IT projects and inductions, escalating complex issues to senior staff when necessary. Candidates will require practical experience with Microsoft systems, good networking knowledge, and relevant certifications or willingness to train further. The position demands organisational skills, approachability, and the ability to work from the Wrexham office exclusively.
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