Customer Service Representative – Sunbury-on-Thames

A Customer Service Representative in Sunbury-on-Thames is responsible for assisting customers with rental, return, and issue resolution, ensuring smooth service delivery. They manage administrative tasks, verify customer details, process payments, and complete rental agreements, while maintaining knowledge of rental procedures. The role involves coordinating vehicle delivery and collection, answering calls and emails, and identifying sales opportunities to enhance customer satisfaction. Employees work within service level agreements to meet KPIs and may undertake additional duties such as driving or vehicle cleaning. Technical skills include proficiency with computers and administrative procedures, with a requirement for a full driving licence held for at least 12 months. The position offers full-time hours, with benefits including holiday entitlement, pension scheme, employee discounts, and seasonal events.