Customer Service Advisor – Gateshead

A Customer Service Advisor at Northern Gas and Power is responsible for handling customer requests via phone and email efficiently and professionally. They investigate and resolve queries by identifying root causes and maintaining accurate records, liaising with energy suppliers as required. The role involves proactive communication with customers and supporting retention efforts whilst managing confidential information securely. Candidates should be comfortable using various database systems, possess strong communication skills, and enjoy solving problems in a fast-paced environment. The position offers opportunities to learn about the energy industry, work within a collaborative team, and develop career progression. The role requires self-motivation, resilience, and effective workload management to achieve high standards of customer care.