Customer Support Representative

A customer support representative in Manchester will manage high-volume customer emails and tickets using platforms such as Zendesk, Freshdesk, or Salesforce. They will handle incoming calls, answer inquiries about orders, returns, warranties, and product support while maintaining high accuracy and professionalism. The role requires troubleshooting basic hardware issues, liaising with internal teams, and maintaining detailed records within the ticketing system. Candidates should have previous experience in a busy customer service environment, excellent written and spoken English, and a confident telephone manner. Knowledge of gaming PCs and hardware components is highly desirable, with an emphasis on efficiency and customer satisfaction. This position offers an opportunity to develop within a rapidly expanding company in the technology and gaming industry.