Bilingual Customer Service Representative
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The role
Handle high-volume inbound calls in a bilingual Spanish-English customer service role.
Open and maintain customer accounts, record information, and process payments.
Resolve product or service issues by clarifying complaints, identifying causes, and offering effective solutions with follow-up.
Assess customers' needs to achieve satisfaction and provide accurate information using appropriate tools.
Follow policies, close or open call records, and compile reports on overall customer satisfaction.
Work on-site in Houston (in-office) on a temp-to-hire basis, collaborating with the customer service team.
Open and maintain customer accounts, record information, and process payments.
Resolve product or service issues by clarifying complaints, identifying causes, and offering effective solutions with follow-up.
Assess customers' needs to achieve satisfaction and provide accurate information using appropriate tools.
Follow policies, close or open call records, and compile reports on overall customer satisfaction.
Work on-site in Houston (in-office) on a temp-to-hire basis, collaborating with the customer service team.
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