Manager, Business Platform Operations – Toronto

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The role

The Manager, Business Platform Operations oversees the global strategy and operations of Zendesk, supporting key customer service functions across multiple regions. They manage a worldwide team responsible for platform support, governance, integrations, and continuous improvement, with a focus on AI-enabled solutions, automation, and operational excellence. The role involves defining strategic roadmaps, implementing best practices, and driving platform adoption and modernisation initiatives. The manager collaborates with stakeholders, vendor partners, and technical teams to optimise operational performance and ensure scalability and security of systems. Proven experience in enterprise technology management, leadership, and digital transformation is essential. This role is based in Toronto and requires managing global teams in a hybrid work environment.

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