Technical Support Specialist – Bicester
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The role
The Technical Support Specialist provides frontline support primarily to end users, focusing on accessories, consumables, apps and general product information. They handle customer interactions via phone and email, offering guidance on device use, connectivity, and troubleshooting. As part of the UK Customer Care team, they collaborate with colleagues in related departments to enhance the customer journey. Candidates should have experience with connected devices, mobile apps, Bluetooth, and CRM systems, preferably Salesforce. Knowledge of the hearing care industry is advantageous, along with strong troubleshooting skills and empathy. The role demands a professional, customer-focused demeanour and up-to-date technical knowledge.
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