Staff Machine Learning Engineer (Modeling), Support
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The role
Lead the end-to-end delivery of multiple ML initiatives, from planning and design through rollout, documentation, and long-term maintenance.
Partner strategically with risk, product, engineering, design, and operations leaders to define and drive long-term ML roadmaps, informed by domain expertise and industry trends.
Guide the team’s direction, identifying new ML/AI opportunities and advising leadership on strategic tradeoffs and opportunities.
Drive R&D efforts exploring next-generation chatbot architectures using LLMs, RAG, fine-tuning, and real-time inference.
Design, deploy, and maintain ML models powering conversational agents including support chatbots across Cash App, Square, and other Block products.
Develop ML-powered tools and real-time recommendation systems that enhance support agent effectiveness and customer outcomes.
Partner strategically with risk, product, engineering, design, and operations leaders to define and drive long-term ML roadmaps, informed by domain expertise and industry trends.
Guide the team’s direction, identifying new ML/AI opportunities and advising leadership on strategic tradeoffs and opportunities.
Drive R&D efforts exploring next-generation chatbot architectures using LLMs, RAG, fine-tuning, and real-time inference.
Design, deploy, and maintain ML models powering conversational agents including support chatbots across Cash App, Square, and other Block products.
Develop ML-powered tools and real-time recommendation systems that enhance support agent effectiveness and customer outcomes.
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