Customer Service Advisor – Newcastle

A Customer Service Advisor in Newcastle provides inbound support to customers, ensuring their questions and concerns are addressed efficiently and professionally. They build rapport, investigate inquiries, and deliver clear explanations while maintaining accurate records and collaborating with colleagues when additional support is needed. The role requires excellent communication skills, patience, and the ability to adapt to diverse customer backgrounds. Previous contact centre experience is advantageous but not essential, as transferable skills from other people-focused roles are appreciated. Employees benefit from performance-based bonuses, hybrid working options, paid breaks, and a welcoming, inclusive atmosphere. The position is based in Newcastle city centre, offering full-time hours from 9am to 6pm with immediate start possibilities.