Call Centre Customer Service Representative

A customer service professional, the candidate will respond to inbound calls, offer product and account information, and support banking operations. They will build rapport, resolve issues, and document interactions in compliance with policies. Maintaining quality and meeting performance metrics are essential, along with effective communication with customers and team members. The role involves handling account maintenance tasks, supporting escalations, and completing ongoing training. Candidates should possess strong interpersonal, problem-solving, and communication skills, preferably with banking experience. The position operates from 8am to 8pm, requiring shift flexibility over five days in a fast-paced setting.