Call Centre Customer Service Representative
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The role
The role involves handling inbound customer calls, providing product and account information, and resolving service issues efficiently. Candidates will build rapport with customers, own enquiries, and document interactions in compliance with policies. Responsibilities include account maintenance, processing transactions, managing correspondence, and handling complaints whilst maintaining quality standards. Effective communication, problem-solving skills, and experience in banking or customer service are essential. The position requires flexible shifts between 8am and 8pm over five days. It is a 12-month contract with potential to become permanent, based in Birmingham. Technical skills in banking systems, call management software, and customer relationship management are advantageous.
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