Service Operations Manager – Norwich
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The role
The Service Operations Manager at Thurton Auto Centre oversees the day-to-day performance and management of two automotive service departments, focusing on efficiency, customer satisfaction, and team development. The role involves leading service advisors, technicians, and workshop managers to optimise workshop productivity, KPIs, and operational systems. Candidates should possess proven experience in automotive service management, demonstrating leadership, organisation, and commercial awareness. Emphasis is placed on delivering exceptional customer experiences, mentoring teams, and driving continuous business improvement. Experience in motorhome or leisure vehicle sectors is advantageous, but leadership qualities and customer focus are paramount. The position offers autonomy, strategic influence, and career progression within a growing organisation.
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