Technical Support Specialist – Bicester

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The role

The Technical Support Specialist provides frontline support primarily to end users, assisting with hearing aids, accessories, and related applications. The role involves handling customer interactions via phone and email, offering clear guidance and problem-solving solutions. Candidates should have experience with connected devices, mobile apps, Bluetooth, and CRM systems such as Salesforce. Strong troubleshooting skills and knowledge of the hearing care industry are advantageous. The position requires active listening, empathy, and professionalism to ensure a positive customer experience. The team collaborates closely to optimise the end-user journey and update product knowledge regularly.

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