Contact Centre Agent - Leeds

A contact centre agent based in Leeds handles up to 70 customer calls daily, addressing inquiries and resolving issues professionally. The role requires strong communication skills, call management abilities, and experience in customer service. Proficiency in PC and office tools like Outlook, Word, and Excel is essential. The position involves sourcing information, documenting interactions accurately, and collaborating with stakeholders to ensure seamless service. Candidates must have a suitable home working environment with reliable Wi-Fi and adhere to DSE regulations. The role offers career growth opportunities within a supportive, team-oriented environment.