Inbound Customer Service Advisor – Belfast

An inbound customer service advisor provides support mainly via telephone, ensuring high standards of customer service and efficient query resolution. The role involves dealing with first-time customer queries, following escalation procedures, implementing coaching feedback, and maintaining data security in compliance with GDPR. The position requires managing complaints and adhering to scheduled tasks and hours, working primarily in an office environment in Belfast city centre. Candidates should have at least six months of customer service experience, be punctual, detail-oriented, and possess strong communication skills. Full-time availability and immediate start are necessary, along with right to work and background checks. The role involves working 37.5 hours weekly from Monday to Saturday on a rotational schedule.