Customer Service Representative – Nottingham

A Customer Service Representative in Nottingham handles customer queries, investigates order issues, manages returns, and maintains accurate records. They are responsible for resolving complaints through effective communication with customers and internal teams, processing credit notes, arranging returns, and escalating claims for lost or damaged shipments. The role requires managing multiple tasks within service level agreements and building positive relationships with customers and colleagues. Candidates should have at least one year of customer-facing experience, strong communication skills, and good IT literacy. Attention to detail and a customer-first approach are essential, along with GCSE English or equivalent. The position offers an opportunity to contribute to a dynamic team in a company committed to inclusion and development.