Service Desk Manager

The Service Desk Manager leads technical support and engineering teams, ensuring efficient incident resolution and service delivery. Responsibilities include team management, coaching, workload balancing, and process improvement, with a focus on technical leadership and service excellence. The role requires a strong understanding of IT infrastructure, security, networking, and cloud platforms, with experience in high-pressure situations and stakeholder communication. Candidates should possess proven management skills, technical proficiency, and a people-first mindset to foster team development and customer satisfaction. Knowledge of Microsoft 365, Azure, and network security tools is desirable, along with relevant certifications where applicable. The position demands a calm, collaborative leader capable of navigating complex technical environments and supporting continuous service improvement.