Service Desk Manager
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The role
The Service Desk Manager leads technical support and engineering teams, ensuring efficient incident resolution and service delivery. Responsibilities include team management, coaching, workload balancing, and process improvement, with a focus on technical leadership and service excellence. The role requires a strong understanding of IT infrastructure, security, networking, and cloud platforms, with experience in high-pressure situations and stakeholder communication. Candidates should possess proven management skills, technical proficiency, and a people-first mindset to foster team development and customer satisfaction. Knowledge of Microsoft 365, Azure, and network security tools is desirable, along with relevant certifications where applicable. The position demands a calm, collaborative leader capable of navigating complex technical environments and supporting continuous service improvement.
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