Client Operations Manager

A client operations manager role involves overseeing client account delivery, ensuring service quality and performance targets are met consistently. The role includes building trusted relationships with clients, acting as the primary point of contact for operational matters. Analysing operational data, identifying trends, and implementing improvements are key responsibilities. The position requires leading cross-functional teams to optimise workflows and enhance efficiency. Overseeing resource planning, risk management, and continuous improvement projects support business growth. Candidates should have experience in client operations, strong commercial awareness, leadership skills, and familiarity with CRM and reporting tools.