IT Support Technician – Crawley

An organisation specialising in technology and electronics is looking for an IT Support Technician to join its European Operations team on a temporary contract. The role involves providing first-line technical support to a diverse user base across Europe's regional sites, resolving incidents and managing tickets using tools like Freshservice. The technician will troubleshoot issues related to PCs, laptops, mobile devices, and perform basic Active Directory tasks, aiming for high first-contact resolution. Responsibilities include delivering excellent customer service, documentation, and participation in process improvements. Candidates need experience in helpdesk roles, knowledge of Windows OS and Office 365, and strong troubleshooting skills, with multilingual ability as a bonus. The ideal candidate exhibits patience, organisation, and teamwork, with an adaptable approach to varied technical challenges.