Client Operations Manager

A client operations manager is responsible for managing the delivery of client-focused services and ensuring operational performance targets are met. They build and maintain trusted relationships with clients, acting as the primary contact for operational matters. They analyse operational metrics, identify performance trends, and implement service improvement initiatives. The role involves leading cross-functional teams to optimise workflows, improve efficiency, and deliver outstanding client outcomes. Overseeing resource planning, risk management, and continuous improvement projects supports the organisation's growth. The position requires experience in client operations or service delivery leadership, strong commercial awareness, and proficiency in CRM and reporting tools.