Customer Service Agent – Durham

A customer service agent in Durham manages customer interactions both face-to-face and over the phone, ensuring high-quality service and effective communication. Responsibilities include processing instructions accurately, contacting clients for triage, liaising with medical professionals, and maintaining detailed case records using management software. The role involves handling enquiries, drafting correspondence, and ensuring completion of treatments and invoicing. Candidates are expected to demonstrate strong communication skills, basic administration experience, and a customer-focused attitude. Sound IT skills, organisational abilities, and a proactive approach are essential for success in this role. The position requires a commitment to personal development and a positive, adaptable mindset.