Second-Line IT Support Specialist

A care service provider seeks a second-line IT support specialist in Lichfield, UK, to deliver technical assistance to staff, handle escalations, and support service improvements. The role requires troubleshooting hardware and software issues effectively and coordinating with first-line support teams. Candidates should possess experience in a service desk environment, demonstrate strong organisational skills, and have a good understanding of networking concepts. They should be committed to professional growth and able to work collaboratively within a team. The position involves resolving complex technical issues, maintaining documentation, and contributing to continuous service enhancement. Technical proficiency in troubleshooting, networking, and IT support tools, alongside excellent communication skills, are essential for success in this role.