Trainee Operations Manager – Edinburgh

The position involves supporting client account management and internal team coordination, assisting with operational planning, scheduling, and workflow management. It includes monitoring KPIs, targets, and service delivery standards, working alongside team leaders to improve productivity, and maintaining communication with clients and stakeholders. The role also requires identifying process improvements, preparing reports, analysing data, and supporting customer service and sales operations. Candidates should have strong organisation and communication skills, the ability to manage multiple priorities, and an interest in operations and business management. Prior experience in customer service, sales, administration, or operations is desirable in this full-time, permanent role based in Edinburgh.