CRM Product Manager – Leeds

A CRM Product Manager in Leeds oversees the development and enhancement of sales and service platforms, primarily working with SAP C4C and other CRM systems. The role involves translating organisational needs into functional designs, managing product backlogs, and supporting system integration. The candidate will produce documentation, support testing, and build reports to reflect commercial priorities. They will work closely with cross-functional stakeholders, explaining solutions and ensuring delivery aligns with business requirements. Key skills include CRM process understanding, middleware knowledge, and effective communication across technical and non-technical teams. The position offers flexible home working, requiring occasional travel to the Reading office, and involves collaboration across a variety of business functions.