Customer Service Agent – Stockport

A Customer Service Agent in Stockport provides support through telephone, online chats and ticketing systems, handling inquiries, cancellations, refunds, returns, claims and complaints. The role requires strong communication, problem-solving skills and organisational abilities, with experience in customer service, e-commerce or order management being advantageous. The position involves working in a busy environment, managing multiple priorities and working during evenings and weekends, particularly in peak times. Candidates must be comfortable with computer systems and learning new platforms to maintain accurate records and provide timely resolutions. This role offers progression opportunities, a dynamic work environment, and involves using social media channels like TikTok Shop.