Call Center Representative

A call centre representative at Ascent provides customer support by handling inbound and outbound calls, negotiating repayments, and responding to customer queries effectively. Employees assess financial situations and determine suitable payment plans, utilising multiple systems to update records accurately. They must stay informed of relevant legislation and complete mandatory compliance training regularly. The role requires strong communication skills, empathy, and the ability to work independently while demonstrating teamwork. Technical skills include familiarity with customer management systems, and the candidate should be computer literate and adaptable. The position involves engaging with vulnerable customers compassionately and making decisions that support positive customer outcomes.