Business Analyst - Customer, Sheffield

A Business Analyst, Customer Journeys at Sheffield City Council supports process mapping, requirement gathering, and identifying enhancement opportunities to improve services. The role involves working with teams to understand current procedures, facilitating workshops, and documenting change projects to ensure practical customer-focused solutions. Candidates should have experience in business analysis, service improvement, or change management, with strong skills in digital tools, process modelling, and analysis methods. The position requires clear communication skills and a commitment to enhancing service delivery by understanding customer needs. It offers opportunities to contribute to a customer-centric environment, directly impacting resident experiences and service quality. The role supports flexible working arrangements and promotes diversity and inclusion within the workforce.