Service Desk Analyst

A Service Desk Analyst is responsible for providing first and second-line technical support for Linux and macOS users within enterprise environments, addressing issues related to hardware, software, network, and security. The role involves diagnosing problems, managing incidents, and documenting resolutions while supporting user accounts, permissions, and device management. Technical skills required include Linux command-line and shell scripting, network troubleshooting, and macOS system management. The analyst must possess strong troubleshooting and customer service skills, with experience supporting enterprise-level Linux and macOS systems. Knowledge of MDM platforms, security controls, and diagnostic tools enhances support capabilities, ensuring efficient resolution of user issues. The position requires independence, prioritisation skills, and the ability to escalate complex problems appropriately.