Senior IT Support Specialist – Alderley Edge

A senior IT support specialist provides technical assistance and support to users, managing IT infrastructure and troubleshooting issues across hardware and software platforms. The role involves working with Microsoft 365, Windows Server, and backup technologies to maintain system integrity and data security. Candidates should possess strong problem-solving skills, customer service experience, and a good understanding of IT systems and networks. The position requires a proactive approach to support tasks and technical challenges in a hybrid work environment, primarily onsite. It involves collaborating with team members, analysing technical problems, and implementing effective solutions within the company's IT framework. The ideal candidate will have relevant certifications, excellent communication skills, and a keen eye for detail to ensure system performance and user satisfaction.