Call Centre Representative – Manchester

The position involves managing inbound and outbound calls to recover overdue payments and negotiate arrangements with customers. The role requires responding to customer queries via telephone and written communication, adjusting approaches to meet individual needs. Candidates will perform financial assessments and update customer accounts accurately using various systems. The role demands awareness of legal regulations and ongoing compliance training to ensure legal and procedural adherence. Strong communication, empathy, and attention to detail are essential, along with the ability to work independently and handle sensitive financial issues. The job offers opportunities for professional development within a supportive environment.