Service Operations Manager – Newcastle

A Service Operations Manager oversees the daily management of support services at a large educational support organisation in Newcastle, ensuring standards are maintained and teams are supported to deliver quality, customer-focused services. The role involves managing through Team Leads, embedding quality frameworks, using service insight for improvement, and addressing operational issues proactively. Candidates should have experience managing customer support teams, be skilled in performance management, data analysis, and service improvement, and possess strong communication skills. Knowledge of technology, automation, and AI in service delivery is beneficial, alongside the ability to challenge established processes constructively. The role offers an opportunity to influence a growing organisation's service standards and customer experience.