2nd Line IT Support Specialist
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La posizione
Deliver 2nd line IT support by resolving complex incidents and guiding users through effective solutions.
Manage escalations to 3rd line when necessary, ensuring clear communication and timely updates.
Maintain secure and reliable infrastructures, adhering to best practices and organizational policies.
Collaborate with teammates across shifts to share knowledge and improve overall service quality.
Demonstrate strong Windows and Microsoft 365 proficiency to diagnose issues and implement fixes.
Provide excellent customer-focused service, documenting issues and resolutions for future reference.
Manage escalations to 3rd line when necessary, ensuring clear communication and timely updates.
Maintain secure and reliable infrastructures, adhering to best practices and organizational policies.
Collaborate with teammates across shifts to share knowledge and improve overall service quality.
Demonstrate strong Windows and Microsoft 365 proficiency to diagnose issues and implement fixes.
Provide excellent customer-focused service, documenting issues and resolutions for future reference.
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