Guest Services Manager – Niagara Falls

The Guest Services Manager leads the front desk team in delivering outstanding service to hotel guests, ensuring smooth check-ins, check-outs, and resolving guest complaints. They are responsible for staff training, performance management, and maintaining high service standards, while collaborating with other departments to enhance guest satisfaction. This role requires strong leadership, excellent communication skills, and a good understanding of hotel operations and front office systems. The manager oversees inventory, billing, and health and safety compliance, addressing emergency situations when necessary. They analyse occupancy and performance reports to improve service delivery and revenue opportunities. The position demands flexibility, strong organisational skills, and the ability to motivate a dynamic team in a fast-paced environment.