Senior Data Product Manager – Northampton or Knutsford

The role involves leading the strategic development of data products related to contact centre operations, collaborating with cross-functional teams to align product vision with organisational goals. Responsibilities include defining product strategies, overseeing the product lifecycle, and managing risks to ensure successful delivery. Candidates should have experience in contact centre domains, data governance, cloud-based data platforms, and agile methodologies, with strong stakeholder communication skills. The position requires a technical understanding to partner with engineering and analytics teams effectively. A background in financial services or regulated industries with experience in AI and machine learning is highly valued. This role offers the opportunity to shape innovative data solutions that enhance customer service and operational efficiency.