Information Technology Service Management Manager

An IT Service Management Manager in Fareham supports the development and enhancement of platform enablement services, focusing on standards, KPIs, and continual improvement. The role involves delivering IT services across cloud, data centre, and infrastructure environments and establishing service expectations and performance metrics. Building trusted relationships with stakeholders, the manager champions customer experience and ensures services are accessible, responsive, and designed around organisational needs. They embed shared responsibility models, support change and incident management, and gather feedback to identify improvements. Technical skills required include knowledge of cloud platforms, service management processes, and incident handling. The position offers hybrid working, a comprehensive pension scheme, and flexible working patterns.