IT Support and Systems Reliability Specialist

The role involves providing high-quality technical support to users via phone, remote tools, or in person. It entails ensuring the availability and security of computer systems, training users, and supporting manufacturing technology fleets to meet operational needs. The specialist will conduct advanced troubleshooting, coordinate with vendors for equipment management, and seek continuous process enhancements. The position requires technical skills in system management, troubleshooting, and communication, with experience in support environments. The role operates predominantly on-site in Woburn, MA, requiring strong problem-solving and customer service skills. Procom looks for a professional capable of maintaining system integrity and improving operational efficiency.