Customer Service Agent – Newcastle

A Customer Service Agent handles inbound calls from banking customers, providing support and information about loans and accounts. The role requires managing customer data following GDPR regulations, maintaining accurate records, and working collaboratively with team members to deliver outstanding service. The candidate will answer a high volume of calls, aiming for first-time resolution while achieving key performance indicators such as average handling time. The position involves working on-site in Newcastle, with shifts scheduled within a six-week rotation, covering weekdays and weekends. Strong communication skills and experience in contact centres, especially within financial services, are essential for success.