Senior IT Support Specialist – Needham Market

A Senior IT Support Specialist is responsible for delivering proactive second and third-line support within an MSP environment across multiple client infrastructures. The role involves monitoring, maintaining, and optimising systems to minimise downtime, as well as managing networks, firewalls, and security configurations. Building strong, trust-based relationships with clients and collaborating with teams to ensure reliable IT service are key aspects of the position. Candidates are expected to have experience in various support levels, technical knowledge of Windows and Mac OS, and familiarity with networking, security, and cloud technologies. Excellent problem-solving, communication, and prioritisation skills are essential for effectively managing multiple client environments. The role emphasizes preventative IT support to improve system performance and security.