On-Site IT Service Desk Analyst – Reading

An organisation in Reading seeks an IT Service Desk Analyst to deliver front-line technical support for users, troubleshoot hardware and software issues, and record incidents using the ServiceNow platform. The role demands excellent communication skills and relevant IT support experience to provide timely solutions and maintain customer satisfaction. The candidate should be familiar with documenting issues, handling multiple inquiries, and working in a fast-paced environment. This position requires on-site attendance five days a week, with the opportunity to contribute to an experienced support team. Technical skills such as ticket management, basic networking, and desktop support are essential for success in this role.