Customer Service Representative – Reading

A customer service professional is responsible for engaging with customers as the initial contact point, providing information about services and warranties, and coordinating with internal teams to manage repairs and maintenance efficiently. They handle customer inquiries via various channels, update and track orders using CRM systems, and escalate complex issues to specialised teams. The role requires strong organisational skills, the ability to communicate effectively, and a good understanding of commercial vehicle operations. Knowledge of dealer management systems and administrative skills are essential for success in this position. The role provides opportunities for career development, training, and directly supporting aftersales services within a workshop environment.