Customer Service Agent

A Customer Service Agent is responsible for managing inbound contacts and live chats with restaurant and grocery partners within the Manchester area, focusing on delivering excellent service. The role involves resolving complex partner issues, acting as the face of the merchant support team, and helping merchants succeed by promoting value-added initiatives. Candidates should be autonomous, solution-oriented, and possess excellent communication skills in both Italian and English, with some technical aptitude for CRM systems and telephony platforms. Operational curiosity and a commercial mindset are essential to understand marketplace mechanics and improve merchant outcomes. The position requires flexibility, including working in a hybrid pattern with rotational shifts, including weekends and public holidays. This role offers the opportunity to make a direct impact on the marketplace and develop operational expertise.