Operations Manager – Toronto

An operations manager in Toronto coordinates cross-functional teams, manages projects related to restaurant operations and digital platforms, and optimises service delivery and guest experience. The role involves developing SOPs, training materials, and managing relationships with third-party vendors and franchisees. The candidate will analyse operational data, identify improvement opportunities, and support business initiatives through restaurant visits and collaboration with US teams. Strong project management, analytical capabilities, and communication skills are essential for success. Proficiency in Microsoft Excel and PowerPoint, alongside bilingual English/French abilities, are desirable. The position involves regular travel across Canada, up to 20%, requiring flexibility and hands-on engagement.