Contact Centre Agent – Sunderland

A contact centre agent in Sunderland will handle incoming calls from existing customers, assisting them with phone and broadband deals and explaining various technology products. The role requires excellent listening and communication skills, as well as the ability to understand customer needs and match them with suitable products. The position is full-time and permanent, offering an initial salary of £26,116, increasing after eight months, along with incentives and bonuses. Candidates should be outgoing, resourceful, and enjoy engaging with people, with previous experience in retail or hospitality being advantageous. The role offers a dynamic work environment, development opportunities across EE and BT, and flexible working hours to manage personal commitments.