IT Support Specialist – Newcastle upon Tyne

The IT Support Specialist role involves providing high-quality technical assistance across various IT systems, assisting customers with hardware, software, and network issues, and supporting operational tasks. The position requires troubleshooting, system maintenance, and effective communication with users and team members. Candidates should possess technical skills in handling diverse IT equipment and experience in customer support, working both remotely and on-site. This role demands a solution-focused approach, organisational skills, and the ability to manage multiple support tickets efficiently. The work environment requires strong teamwork, documentation practices, and continual process improvement to enhance service delivery.