Customer Service Representative – West Bromwich

A Customer Service Representative in West Bromwich is responsible for responding to customer inquiries via phone and email, processing returns, and managing complaints to ensure customer satisfaction. The role involves working closely with production, logistics, and sales teams to meet customer needs and maintain accurate records in CRM systems. The individual must identify opportunities for process improvement, investigate issues using root-cause analysis, and take corrective actions to resolve obstacles. Key skills include communication, stakeholder management, problem-solving, and proficiency with ERP, CRM, and Microsoft Office. The position requires the ability to multitask, work under pressure, and pay attention to detail in a manufacturing or industrial environment.